After returning the suit, Lands' End took 16 dollars from my refund to cover shipping. There is no way a lightweight suit costs 16 dollars to ship back. I wasted 16 dollars on a crappy swimsuit. Will never shop Land's End again. I bought perfect Yoga pants and wore them for 16 years. When I tried to replace them, I tried many pairs that just weren't right.
Finally, I tried Lands' End! The right weight, flare, size!!!! I ordered a men's belt following Lands' End's guideline for the right size. It was too long, so I returned it for an exchange. I will never again order anything from Lands' End. I called customer service to inquire about teenage sizes.
I was surprised at the answer I got from customer service as she said, "How do I know? Lands' End use to be customer oriented - no more. I asked to be taken off the mailing list. There are too many good places to shop online. No more Lands' end. Horrible experience. I will say that being harassed by two Lands' End staff was totally the worst day ever. I walked into the Wayzata, MN store while shopping for a winter jacket for my daughter.
Two ladies approached me and told me that my mask was not acceptable to them and that they were a private company and could do what they wanted, which to included calling me out in front of my family, calling the cops on me and told me I had to leave their store.
Which I had on per MN mandate! So I explained to them this was the only mask I had. It was for medical reasons and they both told me to leave their store 10 more times. After the situation with the cops I have contacted customer service who was escalating my claim to management! Our school is requiring uniforms only to be ordered from Lands' End.
It is a requirement for them have their logos exclusively from this company and they can't meet the demands. They should not work with schools if they can't meet the demands. Many, many families are having to purchase additional clothing without labels while they wait months for clothes to ship. I hope that school board decides to go with a different company soon! I had received a Land's End rash guard top as a gift.
I had also ordered the same top for myself prior to receiving the gift. Both tops were the same size and were too small. I had the order number for the top I bought myself but the other top was a gift and did not have an order. In addition, I packaged the two return tops in the same return pack as another purchase and they deducted the shipping price twice. I am so disappointed, seems like someone could have helped me. Their refund policy says you get your refund how you paid.
I got merchandise credit because I checked free returns. They need to state that more clearly. Will never order again. In plus years, I have never had anything but excellent transactions with Lands' End. I have purchased everything from winter coats to underwear. Wonderful merchandise. I have on occasion had to return or exchange an item, which I have usually done by phone because I get mixed up with the return slips.
Little time on hold, friendly, competent staff, easy transaction. No overcharging, ever. Their prices are good, quality is terrific. The exchanges or returns are always due to a bad fit - my own fault, not theirs - and either they have the right size or they don't, but they are always courteous, reliable, and professional. I have never once been dissatisfied, either with quality or interaction.
I have ordered from this company for over 30 years. I raised four children and ordered extensively ski jackets etc expensive orders. Thinking this must be a computer glitz or erroneous, since I started my order almost 20 minutes prior to the close time, I phoned customer service and spoke of it to someone, who expressed not the slightest concern for my query, and didn't address the IT concern or clarify my question about the timing shouldn't customers starting their online orders and not phoning in have their timing started when they sign on to purchase?
If this very old and reliable company fails to provide customer service they deserve the problems they are having since aligning with Sears and now Kohl's and it is sad indeed to see them falling. Lands' End NOW charges for return shipping. I ordered on the 14th and still haven't heard my order shipped so I logged in today and its saying it will be shipped today. I haven't gotten an email from LE saying its shipped yet, probably when UPS picks it up from them I will get an email.
They ship from WI. Places to Go: Carriers! Diaper Bags, etc. Bitching post Suggestion Box! Kid Crafts Co-ops Announcements, Rules! Baby Sleep! Crafts for toddlers!
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