This answer also helps them determine whether you meet the standards for optimal customer service for your potential employer. As a result, it is important to share specific stories about handling customer service issues.
This is vital to providing strong customer service. Attitude is everything. Greeting customers with a smile or a friendly hello an make a big difference in a retail store. People remember how you make them feel. Approaching customers in a friendly, helpful manner is important. It is also important to handle issues for customers, and ensure their satisfaction. Further, for any customer service position, a friendly and patient attitude is important.
It is also important to demonstrate that you are willing to go above and beyond customer expectations. Customers also value prompt responses and it is important that you are ready to share your achievements with your interviewer.
Anything you have done to be more efficient is worth sharing. Customers are looking for assistance and part of good customer service is fixing problems and answering questions. Discuss problems you have solved in previous roles and the methods you used to solve them. Further, if you are new in the field, it can be effective to use an example of a time when someone made an impact on you through their superb customer service skills. It's about listening to the customer and then trying to think about what they want.
It's really just trying to determine what the customer wants, I think. So if you had to ask me, I would say customer service is whatever the customer wants to know. Does that help answer your question? For me, it's about doing what's best for the company, I think. If we have an angry customer who calls the support line, I'm going to listen to their customer feedback. But the company's reputation is on the line, and there's only so far I'm going to go with it.
Customer service is turning an unhappy customer into a happy customer. Or an unhappy client into a happy client. It lacks the ability to focus on some skills necessary for customer service roles, like empathy. There's no clear definition of customer service standards or what poor customer service looks like. There's no ability to empathize with the customer and have the agent be in the "customer's shoes" when providing support. Get our full interview preparation guide.
Complete with common interview questions and example answers. No email required. Find him on LinkedIn. Phone interviews have become a core part of the process when attempting to find a secured placement for an open position.
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Writing a thank you note after an interview says a lot about you as a potential employee. In my last job, when I received a customer complaint by email, I made a point to respond with a plan by phone. This really made my customers know that I was actively looking for a solution and added an extra touch of attention. After implementation, I followed up with an email to check in.
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